We must be notified of all returns within fifteen (15) days from receipt of product. All returns must have a return authorization number, which is valid seven (7) days from issuance. Unless the product is found innately defective or was shipped in error, all freight charges, a 20% restocking charge, and any special costs incurred by Opticaldisplays.com shall be fully borne by the company requesting the return. To receive a return authorization number call Opticaldisplays.com at 800.346.8890 (international calls: 1.610.489.7620) Monday through Friday, 8AM to 4PM EST and have the following information ready:
- Customer Number
- Product Identification Number
- Opticaldisplays.com order number or invoice number
- Nature of problem
Failure to follow return procedures as detailed above may result in credit refusal. Rejected merchandise will be returned to you at your expense.
Return Shipping Instructions
Write the return authorization number clearly on the return shipping label. Returns must be shipped freight prepaid and insured.
PA, MD, CA, FL and IN residents must pay applicable sales tax. Local taxes for county, local and districts are the responsibility of the customer.